General Disclaimer

Important Information

Thank you for your interest in FortunaBay Hotel. To ensure a pleasant stay for all our guests, we kindly ask you to review the following important information:

Rates and Policies

  • **Rates:** All rates displayed are subject to change and may vary depending on the season, day of the week, and occupancy. Please refer to the specific rates displayed during your booking process for the most accurate pricing.
  • **Guarantee and Cancellation Policy:** A valid credit card is required to guarantee your reservation. Please refer to our cancellation policy for specific details regarding cancellation deadlines and any associated fees. You can find our cancellation policy [here](link-to-your-cancellation-policy-page) or by contacting our reservations team.
  • **Taxes and Fees:** All displayed rates may be subject to additional taxes and fees, which will be clearly indicated during the booking process.

Deposit and Payment Information

  • **Deposit:** Depending on the rate plan you choose, a deposit may be required to secure your reservation. The deposit amount and deadline will be specified during the booking process.
  • **Payment Methods:** We accept all major credit cards (Visa, Mastercard, American Express) as well as debit cards with a valid PIN number. Some additional payment options may be available depending on your location. Please contact our reservations team for more information.

Arrival and Check-In

  • **Check-In Time:** Our regular check-in time is 3:00 PM. Early check-in may be available upon request and subject to availability. Please inquire with our reservations team in advance if you require an early check-in.
  • **Check-In Requirements:** A valid government-issued photo ID and the credit card used to guarantee the reservation (if applicable) will be required at check-in. Please note that some additional fees, such as a resort fee or city tax, may be payable upon arrival.

Departure and Check-Out

  • **Check-Out Time:** Our regular check-out time is 12:00 PM. Late check-out may be available upon request and subject to availability. Please inquire with the front desk the day prior to your departure for any late check-out options and associated fees.